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About Minster Law

We’re a one of the leading legal services providers for insurers, reimagining how motor legal services work to help everyone reach better outcomes.

Woman in an office talking to a customer through a head set
Energising innovation

We’re rethinking tired traditions to solve new challenges and create better ways of working

Compulsively customer-focused

Our award-winning service culture is driven by meeting and anticipating customer needs

Scale and experience

With 20 years’ experience, we support over 1.5 million insurance clients across the UK

We know that most people don’t want legal services, they want a solution to their situation

So, we favour collaboration over confrontation, fast digital tools over slow paperwork, and the smart way over the standard way. We draw on years of experience, while embracing the latest trends to keep everyone moving forward.

Making legal services simpler for everyone

We know sorting legal matters can be complex and frustrating. So, our team collaborate with insurers and support customers to make everything simpler. Our specialist expertise covers personal injury, uninsured loss recovery, serious and catastrophic injury, accidents at work, and employer liability and public liability.

Innovation is in our DNA

We have a different attitude to most lawyers. We look forwards, not backward. Because we know the traditional ways of working don’t work for everyone. So, we’re challenging every assumption and reimagining every aspect of legal services. From customer service to rehabilitation, digital portals to data management, you’ll find our insatiable appetite for problem-solving a breath of fresh air.

Years (and years) of experience

Since 2013, we’ve been part of BHL, which has given us a wealth of experience processing volume claims. Our expertise spans across a raft of claims, including serious injury, motorbikes, and wider legal services, means we know more possible roads to resolution.

A caring culture

At its heart, we believe our business is about helping people. It’s who we are and influences all we do. Our values drive the way we support our clients, colleagues, partners, and community.

Stand together

With a shared purpose, we can have a more positive impact on the people around us.

Be courageous

We fight for what’s right for our customers, even when the path is not easy.

Find a way

The difference between what is difficult and what is possible lies within our own resolve.

Supporting our community

We help local charities and communities in Yorkshire through our partnerships, funding, sponsorship, fundraising, and volunteering. Our CSR starts with our colleagues, who shape what we do and which charities we support.

Passionate about partnerships

We encourage collaboration because it helps us provide a better service to our insurer partners and their customers. It’s why we’re the partner of choice for many established motor insurers and brokers.

Sharing our expertise

Our team of 500+ colleagues offers a rare combination of expertise, with the capability to manage volume claims and provide unrivalled specialist advice about catastrophic and life-changing injuries. To better meet our customers’ needs, our support extends to working with specialist rehabilitation and legal-council services.

Businessman business woman working together. He looks like he is talking. She is smiling, laughing and happy

Awarded and respected

We’re proud to be recognised for setting new standards and treating people well.

Diversity and Inclusion

Awarded to Minster Law at the British Claims Awards.

Minster Law is honoured to have been awarded ‘Diversity and Inclusion’ at the British Claims Awards 2023, where our accessibility work and disability initiatives have been recognised. The judges said: “Minster Law is achieving fantastic results across disability and social mobility, targeting specific issues with understanding and patience to improve accessibility, communications, and access to legal careers.”

Excellence in Technology – Claims

Awarded by Insurance Times at the Insurance Times Awards.

The Insurance Times Awards are designed to celebrate excellence and innovation and recognise the very best and brightest across the breadth of UK general insurance. Our innovative claims platform, INK, was recognised for revolutionising the claims journey for customers.

The judges said: A great solution to address the challenges of fixed costs that consumers face and by so doing improving the claimant experience.

Best Use of Technology for Customer Experience – Claims (Service)

Awarded by Insurance Times at the Tech & Innovation Awards.

The Tech & Innovation Awards, hosted by Insurance Times, celebrate the very finest in UK general insurance technology and innovation. It recognises those within the industry embracing emerging opportunities and leading the charge for a better customer experience in a rapidly changing space.

Insurance Law Firm of the Year

Awarded by Claims Media at the British Claims Awards.

These awards champion claims as a service across insurance and celebrate the achievements and progress made by leading professionals and organisations on behalf of their clients. Insurance Law Firm of the Year recognises our innovative approach to legal work, ethical approach to dealing with claims, and our willingness to push beyond our comfort zone.

The host announcing our award said: “Minster Law impressed the judges with its focus on alternative dispute resolution and delivering a timely and well-made solution. This law firm is also sensible in its approach, preferring to enter into collaborations rather than being adversarial.”

Investment in Company Culture

Awarded by Modern Insurance Magazine at the Customer Service Excellence Awards.

Investment in Company Culture recognises commitment to staff, engagement, and positive company culture.

Giving it Back to Charity

Awarded by Modern Insurance Magazine at the Customer Service Excellence Awards.

Giving it Back to Charity recognises innovative and influential approaches to fundraising and supporting charities.

Strong, hands-on leadership

Accreditations and memberships

We're committed to supporting clients and the wider legal community, which is why we hold a number of accreditations and memberships.

Investors in People - Platinum

Commitment to our people and culture is recognised through our Investors in People Platinum accreditation.

This was awarded on a first-time application and places Minster in the top 2% of the 8,300 UK firms holding an accreditation, with Platinum accreditation held by just 70 companies (0.8%).

ACSO member

A not-for-profit organisation that represents the interests of consumers in the civil justice system.

Minster is a founding member of ACSO, a not-for-profit organisation that represents the interests of consumers in the civil justice system. We engage positively with policymakers, regulators, industry and the media to ensure a sustainable justice system.

Everything we do is centred around creating better customer outcomes. Through working groups, Minster has actively engaged in lobbying the PI reforms, supporting the interests of vulnerable road users and ensuring the new LiP portal is customer-led.

Spinal Injury Association

We’re proud to be a business member of the SIA and to be part of the network they are building to support people with spinal cord injury.

SIA is the expert guiding voice for life after spinal cord injury. For fifty years, SIA have been the UK’s national association for people with spinal cord injury, their families, professionals and organisations in the SCI community.


We support Headway, the brain injury association, and can be found in their solicitors’ directory.

Headway is the UK-wide charity that works to improve life after brain injury by providing vital support and information services.

Association of Personal Injury Lawyers

Some of our solicitors are accredited by the not-for-profit organisation, The Association of Personal Injury Lawyers.

The Association of Personal Injury Lawyers comprises about 3,300 personal injury solicitors, barristers, academics and students. The association was founded in 1990 by a group of barristers and solicitors who wished to improve the services provided for victims of negligence.


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