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Contact Us

We’re here to help guide you through a process that can sometimes be confusing and difficult to understand. If you’d like to talk to us about something specific, have any questions about your claim, or even want to raise an issue with us, please get in touch.


You might have a direct contact number or email address for your file handler. You should check your previous communications with us to see if you can contact them directly.

Before you go to the trouble of calling or emailing us, our frequently asked questions could also help you find a quick solution.

Please have your reference number to hand if you call us. Lines are open Monday-Friday from 9am-5pm.

Calls are charged at your standard local rate and may be recorded for training and monitoring.

    General contacts

    New road traffic accident claims

    Existing claims

    Media enquiries


    Minster Law
    Kingfisher House
    Calder Park
    WF2 7UA

    Help and advice

    Need support? Take a look at our help and advice hub for more information