Support to get you started with our online claims platform, INK
It says my login is invalid?Close
Double check the following:
If the problem persists refresh your browser or try to reset your password.
I have tried to reset my password but haven’t received an email?Close
Ensure that the information you have inputted is the same one you will have registered your account with. You should also check any spam or junk folders in your inbox.
I have tried to register/reset my account and I am not receiving my security code?Close
For security reasons we employ two factor authentication which means when you reset your account or register for the first time you will receive a text with a 6 digit code to enter. You should make sure that your phone and plan supports text message delivery. Delivery speed or the receiving of texts can vary depending on service and location, so your network provider may struggle if you are in a remote area or abroad.
Try not to make multiple attempts at generating a security code otherwise you could receive several codes at once if you have slow network service, make one attempt and wait 5 minutes.
Is INK available for me?Close
To open an INK account you must have an email and mobile number. INK is available for all customers who have been involved in a road traffic accident with the exception of hit and run accidents and serious/catastrophic injuries.
I am halfway through my claim and I want to open an account, is this possible?Close
Yes, this is possible, contact a member of the team and they will send you a registration email.
Can I access my details from any device?Close
You can access your case online from your desktop pc or laptop, as well as Android or Apple tablets and smart phones.
I have been informed I will no longer have access to INK, why?Close
Our INK account is not available for certain types of claims, for example serious injury or hit and run accidents. Due to your injuries or further investigation your claim might move into one of these areas which are not supported by INK. You would still be supported by the team at Minster Law and whilst you would no longer have access to INK you can still visit our FAQs centre here on our website.
I’m changing my email/phone number what do I do?Close
If you are changing your email address or phone number since first registering then you will need to contact us and provide your new details.
I have received a text or email alert from you, what does this mean?Close
If you are logging in for the first time a text may contain your unique code and you will need to enter this to verify your identity. Alternatively, the text may be asking you to complete an action such as review your medical report, which you will find waiting for you when you log on.
Why do I need to give you my mobile number to view my details online?Close
As part of the initial log in and password reset process we will send you a text message which will have a unique code. This will help identify you, so that we can make sure we keep your records safe. It is important to us that your records remain private but you can still conveniently access them.
How do I log in to your old Your Case portal?Close
If your claim began before the 13th May 2019 you will have been registered for our old portal which you can access here.
I think my personal email has been hacked?Close
If you believe your personal email has been compromised in anyway please let us know urgently so we can ensure we are not sending any communications to that email. We can also move your account to a new email.