Immediate Needs After Life-Changing Injuries

Making your immediate needs a priority

A case manager appointed as soon as possible

We seek the input of a specialist case manager early, so rehabilitation and support can begin at the point it can make the biggest difference to your recovery. 

How we can support you and your family 

• Understanding what immediate care, equipment or support you or your family need 
• Requesting early interim payments to cover costs like mortgage or rent payments, travelling expenses, and care for children or a partner 
• Instructing a case manager straight away, so you have access to rehabilitation specialists and your treatment can start as soon as possible 
• Explaining the claims process in clear, straightforward terms, so you understand what to expect and the support that is available to you at every stage 

Accommodation Assessment  

Following a life-changing injury, a case manager will usually visit you in hospital to carry out an Immediate Needs Assessment. This assessment identifies your immediate rehabilitation, care and support requirements, helping to ensure the right assistance is put in place as early as possible. 

As part of this process, the case manager will assess your pre-accident accommodation to determine whether it remains suitable for your needs. They will consider factors such as accessibility, safety and independence, and whether adaptations, alternative accommodation or specialist equipment may be required to support your return home and long-term recovery. You can find out more on our rehabilitation and adaptive technology pages. 

We come to you 

Wherever you are in the country, we aim to be with you in person within​​ two hours. Our team works across the country, with offices in Wakefield, London, Cardiff and Bristol, so you’re not left managing a serious injury claim over the phone with someone who’s never met you. 

​​What are life-changing injuries? 

A life-changing injury has a significant and lasting impact on your everyday life, affecting not only your recovery in the immediate aftermath of an accident but also your long-term independence, wellbeing and future plans. This may include traumatic brain injuries, spinal cord injuries (complete or incomplete), amputations, severe orthopaedic injuries or other injuries that may affect your ability work, move independently, care for yourself or support your family. 

No two injuries and no two families are the same. We understand that the challenges you face will depend on the nature of your injury and your own circumstances. That is why it is important that your rehabilitation and care package is tailored to your own individual needs, helping you achieve the best possible recovery and quality of life.