Family Legal Services

Your customers come first

Your customers are always our focus, which is why we offer a customer-first, resolution-driven claims handling model which delivers low litigation rates and reduces unnecessary stress and cost. In reality, the majority of our customers aren’t looking for a legal fight – they just want an appropriate and timely resolution.

We’ll move your customer forward with clear, straightforward advice and a personalised service from our legal experts. We aim to resolve all customers’ issues on the first call and they will always receive sound advice whether they require legal action or not. Solving people’s problems come naturally to us and the results speak for themselves.

Insight for innovation

We stand for better, which is why we use insight-led collaboration to invest in our partnerships and drive innovation. Forensic claims analysis, customer feedback, and bespoke MI is shared collaboratively with our partners to evolve everything we do – our thinking, processes, and services.

Unrivalled scale and expertise

We are home to one of the largest teams servicing family legal expenses policies and boast over 14 years’ experience in a range of legal areas including property, employment, and consumer. We’re ready to scale to your requirements and our entire team is legally qualified, ensuring customers get the expertise they rightly expect.