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Minster Law Media Centre news

The latest news and features from Minster Law and the related industries.

Common sense prevails in a landmark Court of Appeal decision on Swift v Carpenter

Monday 19th October 2020

Associate solicitor Shaun Walker provides his opinion on the Swift v Carpenter judgment and the benefit it will have for many seriously injured claimants who require accommodation designed for their specific needs. The old method of calculation for accommodation never worked as it was intended to do, and a complete overhaul of the approach to…

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Changes to bereavement claims a step in the right direction

Monday 19th October 2020

Reforms to the Fatal Accidents Act now allows for unmarried cohabitees to claim bereavement damages following the death of a loved one – Associate Solicitor Philip Austick comments on how the change could impact on clients, and whether the changes are enough. The reform to this provision in the Act, which came into effect on…

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A brief analysis of the Court of Appeal decision in Swift v Carpenter

Friday 16th October 2020

Minster Law Associate Solicitor Jonathan Bamforth provides an overview of the appeal in Swift v Carpenter and the impact it will have for claimant law firms and their clients. Notwithstanding the indication that an application for leave to appeal to the Supreme Court has been made by the Defendants in the case, the Court of…

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Serious Injury team define their approach to Swift v Carpenter

Friday 16th October 2020

Minster Law Serious Injury team prepare for the changes Swift v Carpenter will bring to providing fair accommodation for vulnerable clients. In a peer review session Minster Law’s Serious Injury team met to discuss the landmark decision handed down by the Court of Appeal in the case of Swift v Carpenter. The overall view from…

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Minster’s customer heroes

Wednesday 14th October 2020

At Minster Law we strive to provide the best customer service possible and are always looking to improve. We participated in National Customer Service Week, a week-long opportunity to raise awareness of customer service and recognise and celebrate the best examples in the business. We hosted a number of activities to share customer insight and…

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Landmark decision from court of appeal on Swift v Carpenter

Friday 9th October 2020

‘The eagerly awaited Court of Appeal judgement in Swift v Carpenter has now been handed down. The Court of Appeal have held that they are not bound by Roberts v Johnstone. The Appeal Judges considered a number of different methodologies advanced by the parties but held that the correct approach was to use the additional…

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Leadership team interview: What is customer service?

Thursday 8th October 2020

As part of #NationalCustomerServiceWeek we sat down with CEO Shirley Woolham and members of our leadership team Rizwan Mughal and Laura Bleasby to discuss the importance of customer service. Why do you think customer service is more of a focus for companies now? Shirley – “As consumers of service today, we have so many choices of…

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Minster Law achieves ‘splendid’ settlement for motorbiking volunteer

Tuesday 6th October 2020

Minster Law helped achieve a “splendid” settlement for a claimant who was a dedicated community volunteer, despite a lack of existing case law on his side. Our 78-year old claimant was stationery on his motorcycle at a queue of traffic at a set of traffic lights in Sheffield, when the defendant collided with the stationery…

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Collaboration is at the heart of great customer service

Tuesday 6th October 2020

The claims process places insurers and law firms in opposing corners, so it would be natural to consider an adversarial relationship necessary – however at Minster Law we believe effective collaboration delivers the best outcomes, not only for customers but for all parties.      Understanding the needs of our customer and providing them with a smooth…

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Minster Law focuses on customer service in 2020

Tuesday 6th October 2020

“Minster are committed to the development of, and investment in colleagues, recognising that this is key to empowering and motivating our people to reach their true potential and be the best that they can be” said Debra Cuddy Minster Law HR Director Training and development has always been a focus at Minster and contributed towards…

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Biker to biker – staying safe during the colder months

Monday 5th October 2020

Serious Injury team members Lee Elmore and Thomas Beech are confident motorbike riders, but with colder, more unpredictable weather approaching there is a higher risk of accidents and their safety is paramount. We caught up with them to find out how they prepare for the colder weather during Autumn and Winter.   Working with people…

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Minster Law shortlisted twice for the Customer Service Excellence Awards 2020

Monday 5th October 2020

We’re delighted to have been shortlisted two times in Modern Insurance Magazine’s Customer Service Excellence Awards 2020, which celebrates customer service success in the insurance and broker markets. Our shortlisted categories include Giving it Back to Charity and Investment in Company Culture. Giving it Back to Charity recognises innovative and influential approaches to fundraising and…

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Osseointegration- are we creating the ‘bionic’ Claimant?

Thursday 24th September 2020

Minster Law associate solicitor Edel Selby explores the surgical method, Osseointegration, as an alternative to traditional socket prosthesis for amputees. Osseointegration is a surgical method which introduces metal into bone with the purpose of achieving permanent bonding between them. This method is widely used in dentistry for implanting/replacing missing teeth, joint replacement surgeries and more…

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Injured at work – protecting your employment while pursuing a personal injury claim

Friday 18th September 2020

It is common knowledge that if you have an accident that causes you injury and this is someone else’s fault that you may well have a personal injury claim – but what if the accident happened at work? Associate solicitor, Rachel Clayton, provides insight into how the law is on your side if you make…

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Minster Law on the latest Civil Justice Quarterly statistics

Thursday 17th September 2020

Minster Law solicitor John Cuss comments on the publication of the Civil Justice Quarterly statistics The latest civil justice quarterly statistics covering April to June 2020 were published by The Ministry of Justice last week. The headline is of course that a significant decrease in all types of civil justice actions has occurred throughout April…

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Minster Law shortlisted three times for the Investors in People Awards

Wednesday 16th September 2020

We’re delighted to not only be shortlisted once – but three times – in the Investors in People Awards 2020, which celebrate organisations and people that make work better. Our shortlist categories include Employer of the Year: Platinum, Best Newcomer and Learning and Development and winners will be announced late November. Debra Cuddy, People Director…

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The impact of Covid-19 on legal expenses insurance

Thursday 10th September 2020

As the end of the furlough scheme is approaching, Rosie Cowling – solicitor and legal helpline team leader – looks at the likelihood of increased disputes arising from Covid-19. “It’s been no surprise that legal advice helplines across the UK have been busy during the pandemic. Although there were much fewer injury claims, as the…

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Minster raises £1500 for the Spinal Unit Recreational Fund (S.U.R.F)

Thursday 3rd September 2020

During the first two weeks of August 26 colleagues from Minster and nine staff and supporters from S.U.R.F walked, ran, cycled or used their wheelchair to collectively cover the 2400 miles from Land’s End to John o’ Groats and back all as part of a fundraising effort. The initial goal was to traverse from the…

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What you may have missed: August National Road Victim Month

Tuesday 1st September 2020

As August draws to end, so does National Road Victim Month, but that doesn’t mean we should stop thinking about road safety. 153,315 casualties were reported from road traffic accidents in 2019. At Minster Law we want to continue our work spreading important road safety messages, which can help to save more people on our roads….

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Fatality claims – what you need to know about making a claim after a fatal accident

Friday 21st August 2020

Following the tragic loss of a loved one, legal support can guide the family through what is an emotionally and financially traumatic experience. The sudden and devastating death leaves a void which cannot be filled by compensation but making a bereavement claim can help to ease the financial burden for dependants of the deceased. Associate…

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