Minster Law appoints Craig Gilchrist as Director of Technology and Digital Platforms

Minster Law has strengthened its leadership team with the appointment of Craig Gilchrist as Director of Technology and Digital Platforms, a newly created Executive role that reflects the firm’s continued investment in technology, data and digital capability as it enters its next phase of growth.

Reporting to CEO Shirley Woolham, Craig will lead the development of the firm’s technology and digital platform strategy. His role will focus on supporting Minster Law’s ambition to combine its specialist personal injury expertise with more agile, data-led ways of working and modern digital tools.

The appointment comes at a time of ongoing investment across the firm in systems, data and technology, with a clear aim to further improve the experience for clients and colleagues, while continuing to strengthen partnerships with insurers.

Craig originally joined Minster Law as Head of Digital Product Delivery, and his appointment to this new Director role reflects both the impact he has already made and the increasingly central role technology plays across the business.

Prior to joining Minster Law, Craig was CTO and Co-Founder of VR streaming platform BeamXR. He also co-founded the digital agency Eden, where he worked with leading brands across multiple sectors including finance, retail, sport, entertainment, agriculture and legal services. His experience spans product development, platform design and digital transformation, bringing a strong mix of technical expertise and commercial insight to his new role.

Shirley Woolham, CEO of Minster Law, said:
“Craig’s appointment is a critical step in the next phase of our growth and reflects the impact he has already had on our technology leadership, strategy and capability.

As we continue to strengthen our position as a specialist personal injury firm, technology will play an increasingly important role in how we improve outcomes, increase efficiency and deliver the consistency and confidence our partners expect from us.

Craig understands that technology is not an end in itself and that it has to be closely aligned to the way our business works and the outcomes we are here to deliver. His experience in product, platform development and digital transformation will be invaluable as we continue to build a more agile, data-driven and future-focused business.”

Craig Gilchrist added:
“Minster Law is a people-focused business operating in a sector where judgement, care and expertise will always matter. The opportunity is to use technology, data and AI to strengthen those human qualities by giving colleagues better tools, faster information and more time to focus on the work that needs their expertise.

Minster already has strong technology capability and deep operational insight across the business. My focus is on building on that capability: improving how data is used, reducing friction in the claims journey and developing digital platforms that support better outcomes.

What makes this opportunity particularly exciting is the combination of Minster’s personal injury expertise, operational experience and ambition to keep improving. Used properly, technology can help us become faster, clearer and more consistent without losing the human care that sits at the heart of this work.”