Minster Law appoints Tom Ingram as Head of Operations in Legal Claims Services

Minster Law is pleased to announce the appointment of Tom Ingram as Head of Operations in Legal Claims Services, as the firm progresses the next phase of transformation across its volume claims business.

In his new role, Tom will lead operations across onboarding, Official Injury Claim (OIC) and Ministry of Justice (MOJ) portal claims, and uninsured loss recovery. This includes oversight of the RTA portal team based in Minster Law’s recently opened Bristol office.

Working alongside the firm’s legal, operational and technology leaders, he will help shape the next evolution of the volume claims operating model, building on Minster Law’s established expertise and exploring the opportunities that technology, data and AI create for clients and insurance partners.

Tom joins with a strong track record of leading large-scale operations across a range of sectors. His background includes work on product-led operating models and service improvement at Deloitte and at cap hpi, part of the Solera group, which specialises in automotive data and vehicle intelligence.

Tom’s appointment is part of Minster Law’s continued investment in its established personal injury platform, which brings together specialist expertise, technology, data and AI to enhance client journeys and support sustainable growth.

Paul Taylor, Chief Customer & Commercial Officer at Minster Law, said: “Tom joins us as we embark on the next phase of investment in our personal injury platform. Our specialist expertise, experienced teams and longstanding insurer partnerships provide a strong foundation. We’re building on those strengths through technology, data and AI, creating new opportunities to support our people, enhance the client experience and deliver lasting value for our partners.

“Our focus is on practical benefits: reducing unnecessary administration, using insight to help claims move forward and giving colleagues more time to apply their expertise and support clients. Tom’s experience of leading large-scale operations brings a valuable perspective to that work. Drawing on knowledge and experience from other sectors keeps our thinking fresh and broadens how we put new ideas into practice. He will play an important role in translating investment and ambition into everyday delivery, building on the service our clients and partners already trust us to provide.”

Tom Ingram added: “I’m delighted to join Minster Law at such an exciting stage in its development. There is a clear ambition to build on the firm’s specialist expertise and use technology and data to make a meaningful difference to the experience of clients and colleagues.

“My first priority is to get to know our teams and understand the operation. I’m looking forward to learning from colleagues, contributing experience from the sectors I’ve worked in and helping shape the next phase of a business with such strong foundations.”

Minster Law welcomes Tom to the team and looks forward to the impact he will bring to its volume claims operation and the next phase of transformation.