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Minster Law’s response to the delayed whiplash reforms

The government has today confirmed that reforms likely to have a dramatic effect on the personal injury sector have been delayed a year, to April 2020.

Commenting on the government’s response to the Justice Select Committee’s whiplash report* Shirley Woolham, CEO of Minster Law, the leading UK personal injury specialist, said:

“In conceding a further 12 months delay to these reforms, the MoJ has recognised that creating a technology solution to manage claims for road traffic accidents is no easy task. It is critical that all sides focus on delivering a good customer outcome that ensures claimants feel the justice system is working for them.”

She added:

“Minster Law is piloting its own IT-enabled claims journey, and our experience to date is that technology can play an important role in getting the right result for our customers, but we still see legal experts being a key part of the process. Combining technology and legal experts can save money and improve the customer journey, and we believe this is the right approach for the post-reform world.”

*Seventh Report, Small Claims Limit for Personal Injury

Read the government’s response here.