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Charlotte Barnett

Senior Serious Injury File Handler

My legal journey began in 2002 when I started worked as a legal secretary. I progressed to running my own cases in 2008 and a few years later I began studying part time whilst continuing to expand my knowledge and experience running a range of personal injury cases for Union clients in Leeds. I am now a qualified Chartered Legal Executive and I started working at Minster Law in May 2020, right at the start of the first lockdown!

What are you most passionate about in your job?

I am passionate about getting results for my clients. I understand that making a personal injury claim can be daunting, unfamiliar territory for most and guiding clients through the process is important, ensuring they understand exactly what is happening with their claim and why. I work hard to support each and every one of my clients throughout their claim, doing all I can to ensure their rehabilitation needs are met early on and they receive any support and assistance required. Rehabilitation is important to me, whilst I ensure my clients receive the best possible outcome, I feel it is vitally important to aid recovery during the process. Ensuring that at the end of the claim, my clients are not only sufficiently compensated for their pain and suffering but have received the treatment required to return them to their pre-accident health, as far as that is possible.

What are your personal interests outside of work?

My free time is mostly spent with my husband, young daughter and our French Bulldog. We spend our time outdoors, at local nature reserves and music festivals/events. I enjoy cooking and am often entertaining family and friends with summer BBQs and home cooked food. Any time I get just for me is spent listening to true crime podcasts or reading, usually Jodi Picoult, John Grisham or James Patterson.

My partner was being represented by Minster Law in a particularly difficult and emotional complaint. She was also extremely vulnerable and had quite severe mental health issues. Throughout the entire representation, all the solicitors involved and in particular Ms Barnett spent considerable time talking to her to ensure she was supported fully throughout. This communication was frequent, particularly when difficult decisions had to be made, going out of her way to develop a personal relationship which had at times made the difference helping my partner being able to cope. The matter was pursued successfully and we are happy to strongly recommend Minster Law.


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