Meet the people driving our digital transformation

Minster Law’s ability to innovate, to deliver, to lead the way, starts and ends with our people – so naturally, our hand-selected team of data analysts, customer champions, builders and developers are an integral part of our digital strategy.

Having a best-in-class digital proposition requires a first-class digital team. So, three years-ago we had the vision to begin gathering the experts we would need to develop our business into a personal injury law firm ready for the future claims landscape.

With our sights firmly set on providing market leading customer service and creating a reforms-ready, efficient back office, all supported by the smart application of digital technology, we composed a team with the capability to deliver.

We kept our eyes outside of the sector, researching, learning and incorporating best practice to ensure we remain at the forefront of understanding what good digital service looks like.

You won’t find teams like ours at just any law firm – we have gathered in house experts in .NET, customer experience and interface design specialists , and worked closely with organisations such as Eden, a digital agency which shares our desire for innovation.

The breadth of our skills to succeed in a digital world goes so far beyond having a digital team, but to the people who are in place to drive and deliver change programmes and create a continued analysis of our business.

It takes an army of specialised individuals with expertise from a far reaching set of skills to make the best quality digital happen and the quality of our newly launched INK portal reflects the quality of our team.

Mazella Heaton – Minster Law, Director of IT and change