Minster Law is delighted to have been appointed by LV= General Insurance to service personal and motor injury claims under a five-year partnership. The agreement forms part of a joint arrangement with Lyons Davidson and Minster Law, both of which will handle non-fault claims.
Our customer-centric approach and strongly aligned values play a key role in the partnership with LV= GI. Our ability to provide customers with clear and straightforward processes and a solution that meets the needs of the recent whiplash reforms was also a significant strength, which forms the foundation of a strong and successful partnership.
Shirley Woolham, CEO at Minster Law said: “We are obviously delighted and thrilled to be working with such a respected brand as LV=. With our new partnership commencing on 31st May, we’ve been working collaboratively with LV= and Lyons Davidson to ensure a smooth transition in line with the implementation of reforms and new OIC portal.”
Shirley is confident that the new partnership will transform the claims experience for LV= customers throughout their claims journey – from onboarding and support through to settlement.
“Whilst we provide legal services as a very proud law firm, we are organised as a digital customer service business. Having rethought our business through a digital lens, we have achieved the critical balance of technology and human interaction to drive optimal claims processing cost, scalability of service, and excellent customer satisfaction. Delivering against the exacting brand and services standards that our partners rightly expect is essential and we’re really proud of our digital and customer authenticity.”
Martin Milliner, Claims Director at LV= General Insurance said: “Working with both Minster Law and Lyons Davidson means we can collaboratively provide great outcomes for our customers, which is our top priority. Working with partners to provide a clear and simple customer journey was an important factor in our review and I look forward to building on the great work we’ve achieved to provide the best experience possible for our customers.”
Shirley Woolham added: “Our digital proposition is a key part of our broader legal services offer and reforms have accelerated the appetite of insurers and the wider market to work with partners that can provide at-scale, low-cost claims services without sacrificing quality. We’ve transformed both the efficiency and effectiveness of our service delivery through the smart use of digital technology.”
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