- All accidents before 31st May 2021
- Non-road accidents (e.g. accidents at work or in a public place)
- Claims on behalf of someone who has died
- Claims against a foreign vehicle
- Claims not for whiplash by children or protected parties
- Claims for motor cyclists, pillion/sidecar passengers, cyclists, pedestrians, horse riders, people in mobility scooters, undischarged bankrupts, personal representative of a deceased person)