What we do with your data
We will use your data to
- Assess whether we are able to act for you
- Provide legal services, advice and support to you
- Manage and oversee the services we provide
- Contact and communicate with you throughout your claim
- Maintain internal record keeping and analysis
- Measure and improve customer services and experiences, through surveys and online reviews for example
- Train and manage our colleagues who deliver services to you
- Investigate any worries or complaints you have about your services.
During the course of your claim, we may need to instruct specialist suppliers to support the progression of your claim. Where this is necessary, we will share your personal data with them only for the agreed purpose and ensure it is handled securely and appropriately. If this data includes any special category data, we will obtain your consent prior to this data being shared.
