Should I keep receipts, and what proof do you need of my damaged items?

Yes. Please retain all receipts, a log of any financial losses, and photographs of damaged items, so we can consider these as part of your claim.. Please also store the original damaged items. A loss (interchangeably referred to as a consequential loss or losses) refers to something which you have been deprived of as a direct result of the accident. This can be a financial loss, such as loss of earnings, or damaged property, or the loss of an opportunity.