We’re legally required to keep documentation to meet our regulatory and statutory obligations for a period of 7 years from the end of the legal claim. If the claim has been brought on behalf of a child, the information will be retained for 10 years from the child’s 18th birthday.
There are some circumstances where we may need to keep information for longer than this, but we’ll let you know if this applies to your information. Full details of our retention periods can be provided on request.