You might have a direct contact number or email address for your file handler. You should check your previous communications with us to see if you can contact them directly.
Before you go to the trouble of calling or emailing us, our frequently asked questions could also help you find a quick solution.
Please have your reference number to hand if you call us. Lines are open Monday-Friday from 9am-5pm.
Calls are charged at your standard local rate and may be recorded for training and monitoring.
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