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Consumer Law

Our team of consumer experts is here to help you in a dispute relating to the goods and services you purchase, or any commercial contracts entered into.

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Dedicated team

Minster Law have a dedicated team on hand to help you make a claim as a consumer, against a business or service provider.

Consumer rights

The Consumer Rights Act 2015 protects your statutory rights when you purchase a product or service from a retailer. If these rights are breached and you feel you have been poorly mistreated, then you may have a claim against the seller or supplier.

Common sense advice

We can offer practical, common sense advice during what can be a difficult and stressful time.

Minster really put my mind at ease, and I feel I understand the process much better now – thank you for your patience and for taking the time to really listen and to explain everything.” 

Consumer claims

As a consumer, you will regularly agree to the terms of service and conditions of companies when you buy their goods or services every day. There are times when purchases don’t go to plan, for example when the products and services are not fit for purpose. Thankfully, trading standards regulations are there to offer consumers certain protections when problems arise – and all companies should have a complaints procedure that adheres to these regulations.

At Minster Law, we can help advise you on how to best resolve any issues with purchases, which could be as simple as guiding you through how best to navigate the relevant complaints procedures.

When your issues cannot be resolved, Minster’s experts in consumer law can help advise you on your rights and the appropriate legal action, helping you reach the outcome you want with minimum stress.

Commercial contracts

In addition to helping customers with consumer contracts, we can also support with commercial contracts where a business has issues with goods or services they have purchased.

Ensuring commercial contracts are honoured is essential for any business to operate effectively. At Minster Law, we understand the stress and complex problems such issues can cause a business. Our experts are here to advise on the most effective way to achieve your chosen outcome.

Your claim journey

We’re here to guide you through an unsettling period in your life. Whether you’re a client, acting on a client’s behalf, or just wanting to find out more – you can take a look at our consumer claim journey below.

Meet our experts

Expert advice

We work with a number of leading insurance providers to offer their customers access to our expert legal advice and support on a wide range of issues. Check your policy details for more information, or contact us below.