Why Cyber Resilience Matters More Than Ever in Our Sector
It’s no surprise that cyber risk is now firmly on the radar for motor insurers.
With customer data often flowing through complex supply chains, resilience isn’t just about insurers protecting their own business, it’s about the people and providers they rely on to deliver services.
And when something goes wrong, the impact can be significant. We’ve seen examples in our sector where cyber-attacks have disrupted service and damaged reputations. That’s a risk no insurer can afford, especially as the FCA sharpens its focus on operational resilience and Consumer Duty obligations.
That’s why we’ve taken the decision at Minster Law to go beyond the basics and achieve Cyber Essentials Plus accreditation.
Cyber Essentials Plus — and beyond
Achieving CE+ accreditation is more than a compliance exercise. It involves independent, third-party assessment across a broad set of controls, from device protection to access management and system patching. We chose to certify our entire business to ensure there were no blind spots.
But the accreditation is only one part of the picture.
We’ve built a cyber and data security framework that reflects the scale of our responsibility, not just to ourselves but to our insurer partners and the thousands of customers we serve every year. That includes:
- Enterprise-grade protection across our systems and endpoints
- Proactive threat detection and regular vulnerability scanning
- Multi-factor authentication and strict access controls
- Device-level restrictions, sandboxing and advanced email filtering
- Continuous education through mandatory cyber training and phishing simulations
- Oversight from our in-house Certified Information System Security professional (CISSP)
It’s all part of a wider investment in secure, digital-first operations that support faster, smarter and safer claims handling.
What this means for our insurer partners
We know that when insurers are re-evaluating their supply chains, and in light of increasing cyber threats and regulatory pressure, confidence in your legal partners has never been more important.
Our approach gives our partner:
- Reassurance that sensitive customer data is protected by independently verified controls
- Confidence that we meet the evolving standards expected in a regulated, digitally connected supply chain
- Proof that we’re serious about being a resilient, long-term legal partner who prioritises protection, continuity and trust
And ultimately, this isn’t just about protecting systems, it’s about protecting outcomes.
In a claims process that relies on speed, trust and accuracy, robust infrastructure helps ensure customers get the experience they deserve, without disruption.
Our Cyber Essentials Plus accreditation is a genuine milestone, but I also believe it’s a reflection of how we operate every day – resiliently, responsibly and ready to act.
