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Minster Law wins two awards at the Customer Service Excellence Awards 2020

Minster Law

Winner at the 2020 UK customer service excellence awards

Minster Law are thrilled to have picked up two awards in Modern Insurance Magazine’s Customer Service Excellence Awards 2020 for ‘Investment in Company Culture’ and ‘Giving it Back to Charity’.

The ‘Giving it Back to Charity’ award recognises innovative and influential approaches to fundraising and supporting charities.

At Minster we are passionate about supporting our local community through corporate social responsibility (CSR) initiatives and it is an honour to have that recognised at an industry level.

Over the last year we reshaped our CSR strategy taking a unique approach that truly responds to the problems and needs in our community, whilst also encouraging participation from our colleagues. With careful research, we identified key problem areas in skills and education in West Yorkshire and have responded with colleague-led initiatives that support career progression, learning and well-being. As a result, we’ve given both adults and children across our community skills that will help them grow professionally and personally for a lifetime.

Shirley Woolham, CEO at Minster, said: “We have achieved so much over the last year and generated so much value for our local community. Without our colleagues’ hard work, dedication and passion this simply would not have been possible.

We are continuing to evolve our CSR strategy, introducing new focuses so that we continue to meet the needs of our community with support they want most. Our colleagues’ skills and experience are vital in helping us achieve our goals and ultimately continuing to support our local communities in the excellent way we have previously.

The ‘Investment in Company Culture’ award recognises our commitment to the engagement of our colleagues by creating a positive and enriching company culture. The award helps solidify the journey we are making with our people, which recognised our recently attained platinum level accreditation with Investors in People and strong engagement and progression initiatives.

Debra Cuddy, People Director, said: “We’re committed to empowering our people through great leadership, underpinned by an inclusive culture where people feel involved, respected, and can be their authentic selves. Our people and culture are defined by great teams who are highly engaged, have a clear direction of where we are going and understand their contribution, with a focus on delivering service excellence to our customers.

In the end, it is our people who make our culture so fantastic, and we do this through investing in our colleagues to ensure they are fulfilled in their own development aspirations whilst being a part of a supportive environment which is inclusive and takes care of their wellbeing. I’m proud of where Minster is today and the positive results we’re delivering for customers: it’s all thanks to our people.

The Customer Service Excellence Awards 2020 took place on 12 November and the full results can be found here.