Vulnerability Statement

Minster Law is committed to providing a legal service which meets the needs of all our clients with compassion and professionalism, whilst keeping a clear focus on safeguarding the needs, rights and well-being of vulnerable clients so we can respond to those vulnerabilities and the needs of our vulnerable clients.

Minster Law treats all clients with dignity, respect and sensitivity whilst ensuring our client’s feel valued and understood at every stage of the claims journey.  We take account of our client’s attributes, needs and circumstances.

Minster Law’s approach to vulnerable clients is overseen by the Vulnerable Client Committee, which provides guidance, support, and relevant training. Input is also received from the Equality Diversity and Inclusion Committee. Minster Law is also governed by the Solicitors Regulation Authority (SRA).

We recognise that clients may require additional care and understanding and tailored support is available through Minster Law’s experienced colleagues in supporting such vulnerabilities throughout the entire claim.

We play a crucial role in advocating for the rights and interests of vulnerable clients, always acting in the best interests of each client, ensuring that they gain access to justice.

We communicate clearly ensuring our clients understand their right, options and the legal process involved in their claim.  We also assist to ensure that clients can express their wishes and objections, they are assisted in overcoming any difficulties to understand relevant advice and can then give their instructions.

In identifying our client’s needs, we are skilled in obtaining more information from them so that we can adopt our communication and assistance given to them.  Examples of these are the use of plain language, altering a font size, the colour of paper used, use of an interpreter at the outset of a claim and support with capacity issues to ensure that we engage in meaningful and effective communications. We also employ accessibility tools to ensure our clients online experiences can be adapted to their individual requirements.

Our teams will identify and respond to safeguarding concerns and in accordance with legal and ethical obligations protect vulnerable individuals.

We aim to empower clients to make informed decisions with objective guidance and support.