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  • FAQs
  • Claim Journey
  • Serious Injury
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  • We collect personal data from you before you are formally our customer so that we can identify and assess whether we are able to act for you.
  • We collect additional data and where appropriate additional consent to process your data, throughout the course of the legal service we offer to you.
  • We are legally required to keep documentation to meet our regulatory and statutory obligations for a period of 7 years from the conclusion of the claim. If the claim is on behalf of a child, the data will be held for a period of 10 years from the child’s 18th birthday. In some cases, we may be required to retain documents for a longer period of time but you will be informed should this be the case. Full details of our retention periods can be obtained by request.
  • We may wish to use your personal data for a new purpose, not covered by this Privacy Notice, we will provide you with a new Privacy Notice explaining this and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.