Frequently asked questions
Got a question? Take a look at our FAQs to find the help and advice you need
Choose a Category
General
FAQs for general information
Road Traffic Accidents
For customers suffering from soft tissue injuries e.g. Whiplash to the neck
Serious Injury
For customers suffering serious injury e.g. Amputation, brain injury or multiple bone breaks
Bike
For any customer seeking specialist biker advice
INK
Support to get you started with our online claims platform INK
Uninsured loss recovery
For any customer seeking support and advice for uninsured loss recovery only e.g. I’m not injured, but I want to recover my excess
Funding
Making sure everyone has affordable access to any compensation they’re legally entitled to if they’re injured in an accident
Help & Advice
Whether you’re a customer, acting on a customer’s behalf, or just wanting to find out more - check out Minster Law's help and advice. Our frequently asked questions, claims journey, and glossary will get you started.