Keep updated and progress your claim online

Our online claims management tool allows you to track the progress of your claim with us in real time, 24 hours a day, 7 days a week.


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Logging in for the first time?

Our advisors will register you for Your Case at the appropriate stage of your claim. You will then receive an email which will have a link for you to follow to set your password. You will need to have your mobile phone handy the first time you log in, but then you can use your username and password in future.

The benefits of using Your Case


1. What is Your Case?

2. How long will I be able to see my case details on Your Case?

3. How do I log into Your Case?

4. I’ve forgotten my password for Your Case, how do I reset it?

5. How do I navigate around Your Case?

6. Can I access Your Case from any device?

7. What is a loss, expense or care and assistance?

8. How do I log an expense or cost?

9. How do I get in contact with you?

10. How do I upload a document?

11. I have uploaded all my losses and expenses, but I can’t see them all in the list, why?

12. I have received a medical appointment from a medical agency what do I need to do?

13. My contact details are incorrect on Your Case, how do I update them?

14. I have received a text or email alert from Your Case, what does this mean?

15. I haven’t received anything from Your Case for a while, is everything still okay?

16. I have logged into Your Case and it says my case is no longer available on Your Case, why?

17. Why do I need to give you my mobile number to use Your Case?