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Shona Kennedy

File handler
Background

I started my career in law 10 years ago as a Legal Assistant. Throughout that time, I have worked in many departments throughout Minster Law. I have worked in the Multi-Track Department as a Paralegal Assistant, assisting an Associate Solicitor dealing with catastrophic injuries. I am currently working within the Bike Claims Team and have been for the past two years.

What are you most passionate about in your job?

I am very passionate about client care. My focus is ensuring that the client is put back into the position they were prior to the accident. It is key that I communicate with all the appropriate third parties to ensure that the case is settled within a timely manner whilst maintaining an excellent level of customer service to achieve the best outcome for the client. I thrive off customer satisfaction and the feedback that I receive from the clients is what motivates me.

What are your personal interests outside of work?

In my spare time I enjoy running, exercising, and socialising with friends. I am also a part of the telephone befriending service at Age UK. I am hoping to do more volunteer work over the next few years as I believe that this is a great way to give back to the community.

"My case was assigned early on to Shona Kennedy at Minsterlaw. She kept me up to date on a regular basis and I felt that she provided a professional and honest approach to my claim. In addition to this Shona went out of her way to assist me with my accident damages claim that my insurer had failed to pick up. The outcome was on both cases were in my favor. Thank you Shona."

Mr Anderson

"My Litigation Executive Shona Kennedy was professional, approachable and friendly throughout my claim. Absolutely nothing negative to say about my experience with Minster Law, communication was excellent and the process was simple, straightforward and thorough."

Ali

"Many thanks to Shona Kennedy, for assiting me with the case. Shona was very prompt and informative about all guidelines and discussions during the case. Very helpful, Thanks."

Ashley