Keep updated and progress your case online
Our online claims management tool allows you to track the progress of your case online, 24 hours a day, 7 days a week.
Logging in for the first time?
Our advisors will register you at the appropriate stage of your claim. You will then receive an email which will have a link for you to follow to set your password. You will need to have your mobile phone handy the first time you log in, but then you can use your username and password in future.
1. How long will I be able to see my case online ?
You will be able to see your details as long as we have your details on file. This is normally around 7 years after settlement is made. However, once your case is closed you will not be able to upload any further documents or send/receive messages. If you do need to contact us, please email firstname.lastname@example.org
2. How do I log in?
You need to be invited by your Customer Response Team Advisor or Litigation Executive. Please ask them if you haven’t received an email invitation containing a link. When logging in for the first time you will need to follow the link, we will send you a unique code by text message for you to verify your identity. Once you have done this for the first time you will only need to provide your username/email address and password and can sign in from our website. There is a link to the log in page on our website under Existing Clients.
3. I’ve forgotten my password, how do I reset it?
Enter your email address above and then click on the ‘Forgotten your password?’
4. Can I access my details from any device?
You can access your case online from your desktop pc or laptop, Android or Apple tablets and smart phones.
5. My contact details are incorrect online, how do I update them?
Please contact your Litigation Executive with the correct details. It is important we have the correct name, address and bank details on file as this will speed up any payments we may need to make.
6. I have received a text or email alert from your case online, what does this mean?
If you are logging in for the first time a text may contain your unique code. You will need to enter this into the relevant web page to verify your identity. Alternatively an alert can mean a few of things: your Litigation Executive has sent you a new document or message to view, or your case has moved on to the next stage.
7. I haven’t received anything online for a while, is everything still okay?
Don’t worry if you don’t hear from us for a little while, we will be progressing your claim. We may be waiting for some information to come from your opponent or the medical agency. We will contact you as soon as there is a development. However, if you are in any doubt please do feel free to contact your Litigation Executive.
8. I have logged in online and it says my case is no longer available, why?
Your case online is currently only available for certain types of cases within a department at Minster Law Solicitors. Sometimes your case may develop differently, so a specialist may need to handle your claim going forward. Don’t worry this is quite normal and it is to ensure you receive the best advice related to your claim. Not all cases follow the same process as those online, so you will be advised at the time how to contact your new Litigation Executive.
9. Why do I need to give you my mobile number to view my details online?
As part of the initial log in and password reset process we will send you a text message which will have a unique code. This will help identify you, so that we can make sure we keep your records safe. It is important to us that your records remain private but you can still conveniently access them.