Keep updated and progress your case online

Our online claims management tool allows you to track the progress of your case online, 24 hours a day, 7 days a week.


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Logging in for the first time?

Our advisors will register you at the appropriate stage of your claim. You will then receive an email which will have a link for you to follow to set your password. You will need to have your mobile phone handy the first time you log in, but then you can use your username and password in future.


1. How long will I be able to see my case online ?

3. I’ve forgotten my password, how do I reset it?

4. Can I access my details from any device?

5. My contact details are incorrect online, how do I update them?

6. I have received a text or email alert from your case online, what does this mean?

7. I haven’t received anything online for a while, is everything still okay?

8. I have logged in online and it says my case is no longer available, why?

9. Why do I need to give you my mobile number to view my details online?