Keep updated and progress your claim online
Our online claims management tool allows you to track the progress of your claim with us in real time, 24 hours a day, 7 days a week.
Logging in for the first time?
Our advisors will register you for Your Case at the appropriate stage of your claim. You will then receive an email which will have a link for you to follow to set your password. You will need to have your mobile phone handy the first time you log in, but then you can use your username and password in future.
The benefits of using Your Case
- Access to your case information 24/7
- A secure place to send and receive documents and letters related to your claim
- Record your financial losses online at any time, no more paper receipts and forms to complete
- All the details for any medical appointments
- Instant access to your medical report, with the ability to approve or reject it online
- Communicate directly with your Litigation Executive via an online message board
Our previous Claims Tracker has been retired. Please contact your personal Litigation Executive for information on your case if you haven’t been invited to register for Your Case.
1. What is Your Case?
Your Case is an online self-service tool which acts as a central storage facility for all your claim details and enables you to view documents in one central place 24/7. You can upload documents, we can send you documents securely, you can record your expenses and financial losses, and you and your Litigation Executive can message each other.
2. How long will I be able to see my case details on Your Case?
You will be able to see your details as long as we have your details on file. This is normally around 7 years after settlement is made. However, once your case is closed you will not be able to upload any further documents or send/receive messages. If you do need to contact us, please email firstname.lastname@example.org
3. How do I log into Your Case?
You need to be invited to Your Case by your Customer Response Team Advisor or Litigation Executive. Please ask them if you haven’t received an email invitation containing a link. When logging in for the first time you will need to follow the link, we will send you a unique code by text message for you to verify your identity. Then you will need to set a password of your choosing. Once you have done this for the first time you will only need to provide your username/email address and password to log in in future. There is a link to the log in page on our website under Existing Clients.
4. I’ve forgotten my password for Your Case, how do I reset it?
Click on the ‘Forgotten your password?’ text on the log on screen. We will then send you a text message with a unique code, enter this onscreen to verify your identity. You can then reset your password.
5. How do I navigate around Your Case?
When you log in you will see the Overview page, this shows you where you are in the claim journey. From here there are navigation icons at the bottom of the page
- Accident Details – this is the details we have on file about your accident
- Documents – this is where you can view documents we’ve sent you and upload your own
- Medicals – this is information on your medical appointments and where you can view, accept and reject your medical reports
- Losses – this is where you can record any losses or expenses you have incurred
- Contacts – this is the details we have on file for you and how to contact your Litigation Executive
- Messages – this is our secure messaging service direct to your Litigation Executive
- You can return to the Overview page from any of the main pages in the site by clicking on the icon on the top right.
6. Can I access Your Case from any device?
You can access Your Case from your desktop pc or laptop, Android or Apple tablets and smart phones.
7. What is a loss, expense or care and assistance?
These are the costs you’ve incurred as a result of your accident, please refer to the Keeping Records information that was provided in your Welcome Pack and in the Losses screen of Your Case. We need evidence of these to support your claim.
Expenses (includes treatment/medication and travel costs), Care & Assistance (details of anyone who has had to help you continue in your day to day life as a result of the accident) and Losses (financial losses, such as loss of earnings).
8. How do I log an expense or cost?
Your Case will guide you through the information we need to support your claim.
Losses are broken down into 3 sections: Expenses (which includes Treatment/medication and travel costs), Care & Assistance (which is where you detail if anyone has had to help you continue in your day to day life as a result of the accident) and Losses (which are financial losses, such as loss of earnings). Once you have established the kind of loss you have incurred, please select the losses tab at the bottom of your screen and select the appropriate loss type. Enter the details of the loss and then you can choose to upload a receipt/evidence or send at a later date. Once all the information is complete you select confirm and send. If you have made a mistake or need to view another page at any time select ‘Cancel and return to losses’.
9. How do I get in contact with you?
You can contact your Litigation Executive through the messages tab. Log into Your Case and click on the ‘Messages’ icon at the bottom of the screen. Just click your mouse into the message box and begin typing. Once we have received your message, we will investigate your question and respond in the same place (this may take us a few days), whenever we send you anything through Your Case you will receive an alert either by email or text.
10. How do I upload a document?
We will upload and receive documents from you in the documents page on Your Case. Just log into Your Case, and click on the ‘Documents’ logo at the bottom of the screen. Click on the ‘Upload a new document’ button and browse for the document you want to upload from your computer. Once you have selected the correct file push the confirm & upload button.
11. I have uploaded all my losses and expenses, but I can’t see them all in the list, why?
Don’t worry, once you have pushed confirm and send in Your Case all your losses will be submitted to your Litigation Executive. They will then review each loss you have incurred. Once they have approved each loss they will add it to your claim. This is when those losses will be added to your screen on Your Case.
12. I have received a medical appointment from a medical agency what do I need to do?
We ask impartial medical experts to help provide us with information to support your claim. A medical expert will assess your injuries and advise on how long they expect it to be until you recover fully. This helps us understand the value of your claim and provides crucial evidence to your opponent’s insurer. The medical agency will provide you with the details of your medical appointment. We will put this information on Your Case.
Click on the ‘Medical’ page at the bottom of the screen to see the full details. You can view a map and add it to your desktop calendar.
It is important you attend this appointment so if you cannot make it you must contact the medical agency direct to rearrange, please note it may take a little while for those details to show on Your Case as the information may not reach us immediately from the agency. Your Litigation Executive will contact you before to help prepare you for the appointment.
13. My contact details are incorrect on Your Case, how do I update them?
Please contact your Litigation Executive with the correct details, you can do this through the ‘Messages’ page on Your Case. It is important we have the correct name, address and bank details on file as this will speed up any payments we may need to make.
14. I have received a text or email alert from Your Case, what does this mean?
If you are logging in for the first time a text from Your Case may contain your unique code. You will need to enter this into the relevant web page to verify your identity. Alternatively an alert from Your Case can mean a few of things: your Litigation Executive has sent you a new document or message to view, or your case has moved on to the next stage. All the alerts contain a link to Your Case. Once you log in if there is a new document or message there will be a marker on the appropriate logo at the bottom of the screen (documents, medical, messages) to indicate what is new. If your case has progressed to the next stage there will be more information on the Overview page about what this stage means and what we need to do next to keep the case progressing.
15. I haven’t received anything from Your Case for a while, is everything still okay?
Don’t worry if you don’t hear from us for a little while, we will be busy in the background collating evidence to support your claim. We will also be waiting for some information to come from your opponent or the medical agency. We will contact you as soon as there is a development. However, if you are in any doubt please do feel free to contact your Litigation Executive through the ‘Messages’ screen in Your Case.
16. I have logged into Your Case and it says my case is no longer available on Your Case, why?
Your Case is currently only available for certain types of cases within a department at Minster Law Solicitors. Sometimes your case may develop differently to how we may have originally anticipated, so a specialist may need to handle your claim going forward. Don’t worry this is quite normal and it is to ensure you receive the best advice related to your claim. Not all cases follow the same process as those on Your Case, so you will be advised at the time how to contact your new Litigation Executive.
17. Why do I need to give you my mobile number to use Your Case?
As part of the initial log in and password reset process we will send you a text message which will have a unique code. This will help identify you, so that we can make sure we keep your records safe. It is important to us that your records remain private but you can still conveniently access them.